中 文 摘 要

巨龙集团公司从一家简陋的手工工场起家，已经发展成为一家现代化的国内外知名的环保企业。但随着市场竞争的日益激烈、市场环境的变化和二十一世纪的种种挑战，巨龙公司出现了产品滞销、效益滑波的现象，2000年、2001年连续两年出现亏损。公司还面临着士气低落，人员流失等前所未有的困难。本文运用管理学、人力资源开发与管理理论，采用实证研究方法，通过对企业员工进行问卷调查并对所得数据进行分析，从人力资源的角度对公司管理进行深入的剖析。
本文首先分析了国内外环保企业人力资源开发与管理的发展状况，并以巨龙公司作为实证研究对象。巨龙人力资源开发的成就和人才队伍建设的有利条件，主要体现在：公司经过多年的经济积累，为人力资源开发与管理体系建设奠定良好的基础；形成了比较规范的人才开发与管理的体系；初步形成了有巨龙特色的企业文化，树立了良好的企业形象。
本文在对巨龙公司员工进行的问卷调查基础上，重点分析了巨龙人力资源开发与管理存在的问题，主要有：人才管理部门作用不够强；人才队伍结构与目前企业发展战略矛盾突出；在人才的使用上存在问题，部分高素质人才流失；任用机制存在问题。论文还归纳出巨龙公司面向二十一世纪面临的五大挑战，并明确提出了巨龙二十一世纪人力资源的战略对策：发挥公司班子领导核心作用；进一步完善人才发展规划；加强人力资源部门的组织建设；建立并完善人力资源开发制度和政策；培养和更新企业文化。
论文对于其他的中国环保企业、乡镇企业的发展，具有普遍的借鉴意义。

关键词：巨龙公司, 人才对策, 人力资源开发
ABSTRACT
Starting from a simple manufactory, GUDRAGON has now become an internationally well-known modern enterprise. However, due to serious competition in the market, the changing of market environment and all kinds of challenges appearing in 21st century, GUDRAGON has experienced many difficulties such as market declination, profit dropdown, demoralization, talents loss and even negative profits in the year 2000 and 2001. The thesis makes a deep study and analysis of the company from the Human Resource aspect with the knowledge on management and human resource management as well as empirical research.
This thesis firstly introduces the human resource management development of national and international appliance manufacturers, and then the accomplishments of HR development of GUDRAGON and indicates the advantages of GUDRAGON in the construction of talents team:  Good management achievement forms an economical base for construction of HR development and management; has a comparably normative HR development and management system; has created a characteristic corporate culture and has set up a good corporate image.
Then the thesis studies the problems exist in GUDRAGON’s HR Development and Management: the function of HR managing department is not strong enough; the talent construction and current corporate developing strategies have sharp contradiction; problems exist in the utilization of talent, which lead to talent loss; the appointment mechanism have problems.  It also briefs the five big challenges GUDRAGON is confronted with in the 21st century and puts forward corresponding countermeasures: Exert the core effect of the leading team; Further complete the talent development plan; Enforce the organization construction of HR department; Build and complete the HR cultivating systems and policies; Foster and renew corporate culture.
This thesis also gives advice to other China’s appliance manufacturers and township businesses.

Key words:      GUDRAGON,   talents countermeasure,
 Human Resources Developmen
目        录

绪 论……………………………………………………………………………… 1
第1章 人力资源开发与管理理论综述………………………………… 3